Privacy Policy

Privacy Policy

Last Updated: July 7, 2026

Welcome to ZIVABUY. Your privacy is important to us. This Privacy Policy explains how Shop Next Retail Hub Pvt. Ltd., operating under the trade name ZIVABUY, collects, uses, stores, and protects your personal information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Trade Name: ZIVABUY

Legal Entity: Shop Next Retail Hub Pvt. Ltd.

Registered Address:

1403, 14th Floor, Tower E
Techzone 4, Amrapali Dream Valley
Greater Noida West, Noida – 201305
Uttar Pradesh, India

Email: support@zivabuy.com

Phone: +91 85274 92478

2. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information

  • Full name

  • Email address

  • Mobile number

  • Billing address

  • Shipping address

  • Payment information (processed securely by our payment partners)

  • Order history

Account Information

If you create an account, we may collect:

  • Login credentials

  • Saved addresses

  • Wishlist items

  • Purchase history

Device Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Time zone

  • Website usage information

Cookies

We use cookies and similar technologies to:

  • Remember your preferences

  • Improve website performance

  • Keep products in your cart

  • Measure website traffic

  • Enhance your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

3. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Verify transactions

  • Provide customer support

  • Send order confirmations

  • Send shipping updates

  • Respond to inquiries

  • Improve our website and services

  • Prevent fraud and unauthorized activity

  • Comply with legal obligations

If you choose to receive marketing communications, we may send promotional emails, offers, or product updates. You can unsubscribe at any time.

4. Payment Information

ZIVABUY does not store your complete payment card details.

Payments are processed securely by trusted third-party payment providers. Your payment information is handled according to the security and privacy practices of those providers.

5. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted service providers when necessary to operate our business, including:

  • Payment processors

  • Shipping and logistics partners

  • Technology service providers

  • Customer support platforms

  • Marketing service providers (where applicable)

These providers are expected to use your information only for the services they perform on our behalf.

6. Data Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or disclosure.

While we strive to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Delete your personal information where legally permitted

  • Withdraw consent for marketing communications

To make a request, please contact us using the details provided below.

8. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send updates about products, offers, and company news.

You may opt out of these communications at any time by using the unsubscribe link in our emails or by contacting our support team.

9. Third-Party Services

Our website may include links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide consent. We do not knowingly collect personal information from children.

If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.

11. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Complete transactions

  • Meet legal and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

ZIVABUY

Trade Name: ZIVABUY

Legal Entity: Shop Next Retail Hub Pvt. Ltd.

Email: support@zivabuy.com

Phone: +91 85274 92478

Registered Address:

1403, 14th Floor, Tower E
Techzone 4, Amrapali Dream Valley
Greater Noida West, Noida – 201305
Uttar Pradesh, India