Refund policy
Effective Date: July 7, 2026
At ZIVABUY, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions under which returns, replacements, cancellations, and refunds are accepted for purchases made through our website.
By placing an order with ZIVABUY, you agree to this policy.
1. Return Eligibility
You may request a return if:
- You received a damaged product.
- You received the wrong product.
- The product was defective upon delivery.
- Your order was incomplete or an item was missing.
To qualify for a return or replacement:
- The request must be submitted within 7 days of delivery.
- The product must be unused and in its original condition.
- Original packaging, labels, and accessories (if applicable) must be included.
- A valid order number or invoice is required.
2. Non-Returnable Items
For hygiene, safety, and quality reasons, we generally cannot accept returns for:
- Opened or used products.
- Products with damaged or missing original packaging.
- Products returned after the eligible return period.
- Products damaged due to misuse, mishandling, or improper storage after delivery.
- Clearance or promotional products marked as non-returnable.
3. Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact our Customer Support team within 48 hours of delivery.
Please include:
- Your Order Number
- Photographs of the product received
- Photographs of the outer shipping package
- Photograph of the shipping label
- Clear images of any visible damage
Our team will review your request and provide the appropriate resolution.
4. Replacement Policy
Approved requests may be eligible for a replacement depending on:
- Product availability
- Verification of the reported issue
- Compliance with this policy
If a replacement is unavailable, we may offer an appropriate alternative, including a refund where applicable.
5. Refund Policy
Refunds are processed only after the returned product has been received and inspected (where applicable).
- Refunds are issued to the original payment method whenever possible.
- Processing time depends on your bank or payment provider.
- Shipping charges are generally non-refundable unless the return is due to our error.
6. Order Cancellation
Orders may be cancelled before they are processed or dispatched.
Once an order has been shipped, cancellation may no longer be possible. Please contact Customer Support for available options.
7. Return Process
- Contact our Customer Support team via email or phone.
- Provide your Order Number, Name, Contact Number, Reason for Return, and supporting photographs (if applicable).
- Wait for approval and return instructions from our team.
Please do not return any product without prior authorization from our Customer Support team.
8. Refund Processing Time
- Returned products are inspected after receipt.
- Approved refunds are initiated promptly.
- The time for the amount to reflect in your account depends on your bank or payment provider.
9. Non-Delivery of Orders
If your order has not been delivered within the expected delivery timeframe, please contact our Customer Support team.
We will coordinate with our shipping partner and provide an update. If an order is confirmed as lost in transit, we will work with you to provide an appropriate resolution.
10. Incorrect Shipping Address
Please ensure your shipping information is complete and accurate before placing your order.
ZIVABUY is not responsible for delays or delivery failures resulting from incorrect or incomplete shipping information provided during checkout.
11. Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact us.
ZIVABUY
Shop Next Retail Hub Pvt. Ltd.
Email: support@zivabuy.com
Phone: +91 85274 92478
Registered Office:
1403, 14th Floor, Tower E
Techzone 4, Amrapali Dream Valley
Greater Noida West, Noida – 201305
Uttar Pradesh, India
12. Policy Updates
ZIVABUY reserves the right to modify or update this Return & Refund Policy at any time. Any changes become effective immediately upon publication on this page. We encourage customers to review this policy periodically before placing an order.
Thank you for choosing ZIVABUY. We appreciate your trust and remain committed to providing premium Himalayan wellness products and dependable customer support.