Privacy policy
Last Updated: July 7, 2026
Welcome to ZIVABUY. Your privacy is important to us. This Privacy Policy explains how Shop Next Retail Hub Pvt. Ltd., operating under the trade name ZIVABUY, collects, uses, stores, and protects your personal information when you visit our website or purchase our products.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
| Brand Name | ZIVABUY |
| Legal Entity | Shop Next Retail Hub Pvt. Ltd. |
| support@zivabuy.com | |
| Phone | +91 85274 92478 |
| Registered Address | 1403, 14th Floor, Tower E Techzone 4, Amrapali Dream Valley Greater Noida West, Noida – 201305 Uttar Pradesh, India |
2. Information We Collect
Personal Information
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- Payment Information (processed securely by payment partners)
- Order History
Account Information
- Login Credentials
- Saved Addresses
- Wishlist Items
- Purchase History
Device Information
- IP Address
- Browser Type
- Operating System
- Device Information
- Time Zone
- Website Usage Information
Cookies
We use cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Keep products in your shopping cart
- Measure website traffic
- Enhance your shopping experience
You may disable cookies through your browser settings. However, some features of the website may not function properly.
3. How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Verify transactions
- Provide customer support
- Send order confirmations
- Provide shipping updates
- Respond to inquiries
- Improve our website and services
- Prevent fraud and unauthorized activities
- Comply with legal obligations
If you subscribe to marketing communications, we may send promotional emails, special offers, and product updates. You may unsubscribe at any time.
4. Payment Information
ZIVABUY does not store your complete payment card details.
Payments are securely processed by trusted third-party payment providers using industry-standard encryption and security practices.
5. Sharing Your Information
We do not sell your personal information.
Your information may be shared only with trusted service providers including:
- Payment Processors
- Shipping & Logistics Partners
- Technology Service Providers
- Customer Support Platforms
- Marketing Service Providers (where applicable)
These providers are authorized to use your information solely to provide services on our behalf.
6. Data Security
We implement appropriate administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, misuse, or loss.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
7. Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Delete your information where legally permitted
- Withdraw marketing consent
To exercise these rights, please contact our support team.
8. Marketing Communications
If you subscribe to our newsletter, we may send product launches, promotions, educational content, and company updates.
You can unsubscribe anytime using the link included in every email or by contacting us directly.
9. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their respective privacy policies.
10. Children's Privacy
Our services are not intended for children below the age required under applicable law to provide consent. We do not knowingly collect personal information from children.
11. Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Complete transactions
- Meet legal obligations
- Resolve disputes
- Enforce agreements
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will appear on this page together with the revised "Last Updated" date.
13. Contact Us
| Brand | ZIVABUY |
| Company | Shop Next Retail Hub Pvt. Ltd. |
| support@zivabuy.com | |
| Phone | +91 85274 92478 |
| Address | 1403, 14th Floor, Tower E Techzone 4, Amrapali Dream Valley Greater Noida West, Noida – 201305 Uttar Pradesh, India |