Shipping policy

Effective Date: July 7, 2026

Thank you for choosing ZIVABUY. We are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with ZIVABUY, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

Orders are processed after successful payment confirmation.

  • Orders are typically processed within 1–2 business days.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During peak sales, festivals, or promotional events, processing times may be slightly longer.
  • Once your order has been dispatched, you will receive a shipping confirmation via email or SMS (where available) along with tracking details.

2. Shipping Coverage

ZIVABUY currently ships to most serviceable locations across India through trusted courier partners.

If your location is not serviceable, our Customer Support team will contact you regarding your order.

3. Estimated Delivery Time

  • Metro Cities: 2–5 Business Days
  • Tier 2 & Tier 3 Cities: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Free Shipping
Eligible orders may qualify for free shipping based on the minimum order value displayed on our website at the time of purchase.

5. Order Tracking

After your order has been shipped, you will receive a tracking number via email or SMS (where available).

  • Track your shipment using the courier partner's tracking system.
  • If you do not receive tracking details within a reasonable time after dispatch, please contact our Customer Support team.

6. Delivery Attempts

Our courier partners generally make one or more delivery attempts according to their delivery policies.

If delivery cannot be completed due to:

  • Incorrect address
  • Recipient unavailable
  • Refused delivery
  • Incomplete contact information

The shipment may be returned to us. Additional shipping charges may apply if re-shipment is requested.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

Please review your shipping address, contact number, and PIN code carefully before placing your order.

ZIVABUY is not responsible for delays or delivery failures resulting from incorrect or incomplete information provided by the customer.

8. Delayed Deliveries

Although we work with reliable logistics partners, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Government restrictions
  • Courier operational delays

We appreciate your patience and will assist you in tracking your shipment whenever required.

9. Damaged Packages

If your package appears visibly damaged at the time of delivery:

  • Inspect the package before accepting it, where possible.
  • Take clear photographs of the package and the product.
  • Contact our Customer Support team within 48 hours of delivery.

We will review your request and provide appropriate assistance in accordance with our Return & Refund Policy.

10. Missing or Lost Shipments

If your order has not arrived within the expected delivery timeframe:

  • Check your shipment tracking information.
  • Contact our Customer Support team with your Order Number.
  • We will coordinate with the courier partner to investigate the shipment.

If the shipment is confirmed as lost in transit, we will work with you to provide an appropriate resolution.

11. Delivery Confirmation

An order is considered successfully delivered once the courier partner confirms delivery to the shipping address provided during checkout.

If you believe your order has been marked as delivered but has not been received, please contact us immediately so we can assist in investigating the matter.

12. International Shipping

At present, ZIVABUY primarily ships within India.

If international shipping becomes available in the future, this Shipping Policy will be updated accordingly.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

ZIVABUY
Shop Next Retail Hub Pvt. Ltd.

Email:
support@zivabuy.com

Phone:
+91 85274 92478

Registered Office:
1403, 14th Floor, Tower E
Techzone 4, Amrapali Dream Valley
Greater Noida West, Noida – 201305
Uttar Pradesh, India

14. Policy Updates

ZIVABUY reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes become effective immediately upon publication on this page.

We recommend reviewing this Shipping Policy periodically before placing an order.

Thank You

Thank you for shopping with ZIVABUY.

We appreciate your trust and are committed to delivering your orders safely, efficiently, and with the highest level of customer care.