Terms of service

Effective Date: July 7, 2026

Welcome to ZIVABUY. These Terms of Service ("Terms") govern your access to and use of the ZIVABUY website, products, and services operated by Shop Next Retail Hub Pvt. Ltd.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Us

Brand Name: ZIVABUY

Legal Entity: Shop Next Retail Hub Pvt. Ltd.

Registered Office:
1403, 14th Floor, Tower E
Techzone 4, Amrapali Dream Valley
Greater Noida West, Noida – 201305
Uttar Pradesh, India

Email: support@zivabuy.com
Phone: +91 85274 92478

2. Eligibility

By using this website, you represent that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • You are legally capable of entering into binding contracts.
  • You will provide accurate and complete information when placing orders.

3. Products

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However:

  • Product images are for illustration purposes only.
  • Colours and packaging may vary slightly due to manufacturing updates or device display settings.
  • We reserve the right to modify product specifications without prior notice.

4. Pricing

  • All prices are listed in Indian Rupees (INR).
  • Prices may change without prior notice.
  • Applicable taxes are included or displayed during checkout where required.
  • Promotional prices are valid only during the specified promotion period.

5. Orders

After placing an order, you will receive an order confirmation email. Receipt of this email does not constitute acceptance of your order.

ZIVABUY reserves the right to refuse, cancel, or limit any order for reasons including:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity
  • Violation of these Terms

6. Payment

Payments must be completed before an order is processed.

We accept payment methods made available during checkout, including UPI, debit cards, credit cards, net banking, wallets, and other supported payment options.

Payment processing is handled securely by trusted third-party payment providers. ZIVABUY does not store complete payment card details.

7. Shipping & Delivery

Delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.

For complete shipping information, please refer to our Shipping Policy.

8. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have read and understood our Return & Refund Policy.

9. User Responsibilities

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload viruses or malicious code.
  • Interfere with the operation or security of the website.
  • Misrepresent your identity or provide false information.

10. Intellectual Property

All website content, including text, graphics, logos, product images, videos, icons, designs, trademarks, and software, is the property of ZIVABUY or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Health Disclaimer

Products sold by ZIVABUY are intended for general wellness purposes.

Information provided on this website is for educational and informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.

Always consult a qualified healthcare professional before using dietary supplements, herbal products, or wellness products, especially if you are pregnant, nursing, taking medication, or have a medical condition.

12. Limitation of Liability

To the maximum extent permitted by applicable law, ZIVABUY shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid by you for the relevant order.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, services, or privacy practices of third-party websites.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Account Security

If you create an account with ZIVABUY, you are responsible for maintaining the confidentiality of your login credentials and all activities occurring under your account.

16. Force Majeure

ZIVABUY shall not be liable for delays or failure to perform obligations resulting from events beyond our reasonable control, including natural disasters, strikes, government actions, pandemics, internet failures, or transportation disruptions.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in Noida, Uttar Pradesh, India.

18. Changes to These Terms

We may update these Terms from time to time. Revised Terms become effective immediately upon publication on this website.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

19. Contact Us

For any questions regarding these Terms of Service, please contact us.

ZIVABUY
Shop Next Retail Hub Pvt. Ltd.

Email: support@zivabuy.com
Phone: +91 85274 92478

Registered Office:
1403, 14th Floor, Tower E
Techzone 4, Amrapali Dream Valley
Greater Noida West, Noida – 201305
Uttar Pradesh, India